CHRISTOPHER GLORY MICHAEL

Hospitality & Sales Professional | VIP Client Relations

Port Harcourt, NG.

About

Highly customer-focused Business Management graduate with demonstrated expertise in luxury hospitality and casino sales, adept at cultivating VIP client relationships and driving revenue growth. Proven ability to deliver exceptional service, exceed sales targets through strategic upselling, and ensure operational excellence while maintaining the highest standards of professionalism and confidentiality. Eager to leverage strong communication, problem-solving, and team collaboration skills to enhance guest satisfaction and contribute to business success in a dynamic environment.

Work

Heliconia Park Hotel

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Sales Personnel

Port Harcourt, Rivers State, Nigeria

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Summary

Delivered exceptional fine dining service to VIP guests, driving sales through expert recommendations and ensuring seamless 5-star hospitality operations.

Highlights

Delivered exceptional 5-star fine dining service to an average of 50+ VIP guests daily, consistently exceeding expectations for luxury hospitality.

Recommended menu items and wine pairings, contributing to a consistent 15% increase in daily sales targets through effective upselling strategies.

Managed reservations and proactively accommodated diverse special guest requests, achieving 95% customer satisfaction and fostering repeat patronage.

Collaborated cross-functionally with kitchen and front-of-house teams to ensure timely, accurate, and seamless service delivery during peak periods, enhancing operational efficiency.

Maintained a pristine, organized, and welcoming dining environment, upholding stringent hotel standards and enhancing the overall guest experience.

Benysta Lounge

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Casino Salesperson

Abuja, Nigeria

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Summary

Cultivated VIP client relationships and drove revenue growth by promoting gaming packages, exceeding sales goals, and coordinating premium casino events.

Highlights

Managed relationships with over 100 VIP casino clients, providing discreet and personalized customer service that enhanced loyalty and satisfaction.

Promoted exclusive gaming packages and loyalty programs, consistently exceeding monthly revenue goals by an average of 10-12% through targeted sales efforts.

Ensured strict compliance with all gaming policies and regulatory standards, maintaining confidentiality and professionalism in high-stakes environments.

Assisted in coordinating 5+ VIP events annually, collaborating with food & beverage, security, and host teams to deliver a premium, seamless customer experience.

Built strong client relationships through proactive engagement, contributing to a 20% increase in customer retention and repeat business.

Education

University of Port Harcourt

Port Harcourt, Rivers State, Nigeria
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Bachelor of Science (B.Sc.) Business Management

Languages

English

Ibibio

Skills

Customer Service & Relations

Customer Service Excellence, VIP Guest Relations, Reservation Management, Problem Solving, Confidentiality & Professionalism, Customer Relationship Management.

Sales & Business Development

Sales & Upselling, Sales Support, Revenue Generation.

Hospitality Operations

Hospitality Operations, Fine Dining Service, Team Collaboration, Time Management.

Communication & Interpersonal

Communication Skills, Team Collaboration, Problem Solving.

Technical Proficiency

Microsoft Office Suite (Word, Excel), Administrative Support.